MOBILE BANKING AND CUSTOMER SATISFACTION AMONG STUDENTS OF ADEKUNLE AJASIN AKUNGBA AKOKO, ONDO STATE

Authors

  • Femi Seun Benjamin Department of Business Administration, Adekunle Ajasin University, Akungba-Akoko, Ondo State, Nigeria
  • Godfrey Onyilo Onmoke Department of Business Administration, Adekunle Ajasin University, Akungba-Akoko, Ondo State, Nigeria
  • Amamhe Christerbel Adare Department of Business Administration, Adekunle Ajasin University, Akungba-Akoko, Ondo State, Nigeria
  • Fagbemi Sunday Department of Business Administration, Adekunle Ajasin University, Akungba-Akoko, Ondo State, Nigeria

DOI:

https://doi.org/10.17605/OSF.IO/2VF46

Abstract

The study examined mobile and customer satisfaction in Ondo State, Akungba - Akoko. And also examine the effect of reliability on customer’s satisfaction in Ondo State and; investigate the influence of responsiveness on Customer Satisfaction in Ondo State; What are the factors that influence the adoption of mobile banking in Ondo state. The study employed primary data from respondents with the total of 227 respondents from the the population of 527 using Taro Yamane. Regression as a statistical technique is used in testing of hypothesis. the results revealed that there was significant relationship between the mobile Banking practices and satisfaction using (ease to use) as a proxy (F= 35.640, P < 0.00). Thus, mobile banking had significant effect on customer satisfaction. The study recommends that financial Organisation should work on their mobile APP so as to improve conveniences.

Downloads

Published

2021-10-04

Issue

Vol. 8 No. 10 (2021): IJIERT

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0 DEED).

You are free to:

  1. Share — copy and redistribute the material in any medium or format
  2. The licensor cannot revoke these freedoms as long as you follow the license terms.

Under the following terms:

  1. Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  2. NonCommercial — You may not use the material for commercial purposes .
  3. NoDerivatives — If you remix, transform, or build upon the material, you may not distribute the modified material.
  4. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Notices:

You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .

No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.

 

Rights of Authors

Authors retain the following rights:
1. Copyright and other proprietary rights relating to the article, such as patent rights,
2. the right to use the substance of the article in future works, including lectures and books,
3. the right to reproduce the article for own purposes, provided the copies are not offered for sale,
4. the right to self-archive the article.

How to Cite

Femi Seun Benjamin, Godfrey Onyilo Onmoke, Amamhe Christerbel Adare, & Fagbemi Sunday. (2021). MOBILE BANKING AND CUSTOMER SATISFACTION AMONG STUDENTS OF ADEKUNLE AJASIN AKUNGBA AKOKO, ONDO STATE. International Journal of Innovations in Engineering Research and Technology, 8(10), 54-70. https://doi.org/10.17605/OSF.IO/2VF46