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This research paper summarizes published research work on how the passenger behaviour and characteristics influences the railway station design. Due to the growing population in cities and increased intercity trips, efficient public transportation is becoming an essential need. One of the best options for this problem is use of mass transit which accommodates transportation of people in high numbers per single trip. As a way of making Mass transit attractive to passengers, the utter most important objective of station design is to satisfy the various demands of passengers, translating to a people-oriented design. Public transportation systems such as rail transport pay dividends in key areas which include less traffic congestion, less pollution, safer travels, lower expenditures, less effort and better predictability. Passengers in railway transport exhibit different requirements during travel, which are reflected in terms of requirements regarding wished for offers and in specific behaviour patterns hence proper investigation on passenger characteristics and behavior mapping will aid station operators to offer services which are in sync with user requirements in a cost effective manner.
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