CRM BASED ISP COMPLAINT MONITORING AND RESOLVING SYSTEM

Authors

  • PROF. MONALI A. GURULE Department of Computer Engineering, Sandip Foundation,Nasik,India
  • PIYUSH MISAL Department of Computer Engineering, Sandip Foundation,Nasik,India
  • SUKHADA JOSHI Department of Computer Engineering, Sandip Foundation, Nasik, India

Keywords:

ISP, CRM,, ISP Consumers

Abstract

Considering recent worldwide internet usage, it is concluded that nearly every person knows internet and its benefits either for personalor professional purpose. Internet serve services to users quickly but users may not able to utilize it in same manner because of unsatisfactory and unacceptable internet services. Many times customers has perceived an unfavourable internet service experience. Nowadaysinternet users have strong demands for quick solution over their problems and hence it becomes essential forevery internet service providers to not only obtain feedback from their users but also continuously monitor their problems till it resolved.The user friendly CRM based ISP Complaint Monitoring and Resolving System is proposed to overcome the traditional approach of complaints handling. This android based system provides effective way to monitor and resolve various IPS complaints of authorized user. It maintain records of all system users and user complaints with their current status to recognize and track particular user problem in order to improve internet services.

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Published

2021-03-27

Issue

Vol. 6 No. 3 (2019): IJIERT

Section

Articles

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