ANALYTICS ON SUGARCRM USING MICROSOFT AZURE

Authors

  • Apurva Satarkar Computer Engineering MMCOE,Pune
  • Chinmay Kale Computer Engineering MMCOE,Pune
  • Rahul Dagade Professor,MMCOE,Pune
  • Ridhima Bhalerao Computer Engineering MMCOE,Pune

Keywords:

CRM, achine learning

Abstract

Enterprises use theCRM(Customerrelationship management)tomanagethedataabouttheircustomersandanalyse it throughout the customer life cycle so astoimprove business relationship with the customers. The usefulnessof this data is limited. When you add analytics on top of CRM, it provides better understanding and insight aboutthe behaviour of the customer and maximizethe profit.Our application focuses on SugarCRM database which is an open source software. It connects theSugarCRM users withtheservicesofMicrosoftAzureMachineLearningandprovide output in terms of graphs, predictions andsuggestions

Downloads

Published

2021-03-27

Issue

2016: ICCCES

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0 DEED).

You are free to:

  1. Share — copy and redistribute the material in any medium or format
  2. The licensor cannot revoke these freedoms as long as you follow the license terms.

Under the following terms:

  1. Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  2. NonCommercial — You may not use the material for commercial purposes .
  3. NoDerivatives — If you remix, transform, or build upon the material, you may not distribute the modified material.
  4. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Notices:

You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .

No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.

 

Rights of Authors

Authors retain the following rights:
1. Copyright and other proprietary rights relating to the article, such as patent rights,
2. the right to use the substance of the article in future works, including lectures and books,
3. the right to reproduce the article for own purposes, provided the copies are not offered for sale,
4. the right to self-archive the article.